Broken down?
Report a breakdown and track your rescue online.
Contact us
Get in touch
Discover the different ways to contact us
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Choose a topic
Contact us
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Tell us more
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Suggestions and contact options
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Emergencies
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I've broken down in the UK
Is it an emergency?
We send a mechanic out for urgent problems like:
- Flat batteries
- Flat or damaged tyres
- Engine overheating
- Fuel issues
- Gearbox or clutch issues
- Lost or damaged keys
You can also find trusted, AA approved, independent garages with Smart Care.
Report a breakdown online
The quickest way to give us your membership details, tell us about the problem and get back on the road.
Get helpDownload the app
Member? Use our app to store your details and report a breakdown more easily.
Download our appMember or not, we're here to help
Even if you're not covered - we'll get you back on the road.
03330 046 046
Open today 24/7Press to callLandline calls cost standard UK rate. Calls from mobiles vary. -
I've broken down in Europe
Call us
We’ll help you get back on the road. If you don’t have cover already, you can get a quote for one-off breakdown assistance. It'll be more expensive than regular cover and will only pay for a single call-out.
0044 (0)121 336 6289
Open today 24/7Press to callIn France?
If you're on a motorway, you first need to call the police on 112.
Once the police have moved you to a safe location, try calling us on the above number – or if you're calling from a French landline:
08 25 09 88 76
or
04 72 17 12 00
Alternative numbers
If you're in another EU country and are having trouble calling the numbers above, try these instead:
00 3382 509 8876
or
00 3347 217 1200
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I've been in an accident and need to make a claim
Call us
If you've had an accident, call us.
0330 053 0221
Open today 24/7Press to callLandline calls cost standard UK rate. Calls from mobiles vary. -
I've lost my keys
Call Key Assist
The easiest and fastest way to get new car keys sorted.
03300 530 407
Press to callThursday 7am to 10pmFriday 7am to 10pmSaturday 7am to 10pmSunday 7am to 10pmMonday 7am to 10pmTuesday 7am to 10pmWednesday 7am to 10pmLandline calls cost standard UK rate. Calls from mobiles vary.Gold members with key insurance
For any keys, make a claim (the fob must be with keys and been active for 14 days).
0345 303 4023
Open today 24/7Press to callLandline calls cost standard UK rate. Calls from mobiles vary.Related advice and links
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I've put the wrong fuel in my vehicle
Call us
Do not start your vehicle, as this could cause further damage. Our fuel drain service can get you up and running again.
0800 072 7420
Open today 24/7Press to callCalls are free of charge.
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Breakdown cover
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I've broken down
Is it an emergency?
We send a mechanic out for urgent problems like:
- Flat batteries
- Flat or damaged tyres
- Engine overheating
- Fuel issues
- Gearbox or clutch issues
- Lost or damaged keys
You can also find trusted, AA approved, independent garages with Smart Care.
Report a breakdown online
The quickest way to give us your membership details, tell us about the problem and get back on the road.
Get helpDownload the app
Member? Use our app to store your details and report a breakdown more easily.
Download our appMember or not, we're here to help
Even if you're not covered - we'll get you back on the road.
03330 046 046
Open today 24/7Press to callLandline calls cost standard UK rate. Calls from mobiles vary. -
I need UK breakdown cover
Buy online
Our breakdown membership starts from just £7.50 per month, with a range of customisable options to suit your needs.
Buy nowCall us
For a breakdown cover quote.
0330 053 1100
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I need European breakdown cover
Call us
0800 072 3279
Press to callThursday 9am to 6pmFriday 9am to 6pmSaturday 9am to 5pmSunday ClosedMonday 9am to 6pmTuesday 9am to 6pmWednesday 9am to 6pmCalls are free of charge. -
I'd like to make changes to my cover
Automatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewalCall us
For anything else.
0343 316 4444
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I need to renew my cover
How it works
We'll write to you in plenty of time before your renewal date to get the ball rolling and find out how you'd like to proceed. Find out more on our existing members page.
Find out moreCall us
0343 316 4444
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Automatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewal -
I want to cancel my cover
Call us
0343 316 4444
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I have a general question about my cover
Download the app
Check your level of cover, report breakdowns and get rescued faster. Get real-time road info and special offers.
Download our appCall us
0343 316 4444
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I need to make a Parts and Garage Cover claim
Call us
To make a claim under your Parts and Garage Cover, you'll first need to call us for breakdown assistance. If a garage repair is needed, contact our claims helpline before the work begins.
0344 579 0042
Press to callThursday 9am to 6pmFriday 9am to 6pmSaturday ClosedSunday ClosedMonday 9am to 6pmTuesday 9am to 6pmWednesday 9am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary.Email us
Post
You can pop any receipts and documents in support of your claim in the post, to:
The Claims Department
AA Claims services
Lambert House
Stockport Road
Cheadle, Cheshire
SK8 2DYFind out more
Learn more about how our Parts and Garage Cover works.
Visit Parts and Garage Cover page -
I have a business cover question
New customers
If your vehicle or membership is registered to a business, you'll need business cover. Get a quote in seconds and buy online.
Buy onlineCall us
0800 551188
Press to callThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmWednesday 9am to 5pmCalls are free of charge.
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Vehicle insurance
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I need car insurance
Call us
Need help buying online?
0330 053 0256
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Your car insurance – not sure about something?
Our answers to your FAQs can help with buying cover, making a claim or renewing.
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I need motorbike insurance
Call us
Need help buying online.
0344 335 2932
Press to callThursday 9am to 6pmFriday 9am to 6pmSaturday 9am to 4pmSunday ClosedMonday 9am to 6pmTuesday 9am to 6pmWednesday 9am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I need to change my vehicle insurance details
Change your name
Tell us if you need to change your name or title on your car insurance policy.
Edit nameChange your job
Tell us if you need to change your occupation on your car insurance policy.
Edit jobAutomatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewalCall us
To update your personal or policy details.
0370 533 2211
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Can I add vehicles to my policy temporarily?
Usually yes – call us on 0800 316 1193 and ask to add a temporary additional vehicle (TAV).
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I need to renew my vehicle insurance
Your car insurance – not sure about something?
Our answers to your FAQs can help with buying cover, making a claim or renewing.
Call us
0370 160 0138
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Automatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewal -
I need to cancel my vehicle insurance
Call us
0370 160 0138
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I need to make a vehicle insurance claim
Get help online fast
Call us
0330 053 0322
Open today 24/7Press to callLandline calls cost standard UK rate. Calls from mobiles vary. -
I need to repair my windscreen
Windscreen claims
Make a glass claim and arrange a repair
Book an appointmentPlease have your details ready, including the policy number, start date and insurer. You can find them all on your Statement of Insurance.Is windscreen cover included in my policy?
If you have comprehensive cover, then windscreen cover is included.
A windscreen replacement is subject to the applicable excess, but there is no excess to pay on a windscreen repair.
Will a windscreen repair affect my no claim discount?
No, your discount is not affected by a windscreen claim.
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About my online documents
Online support
Learn more about setting up your account and accessing your documents online
Good to know
No online account? Register with the insurance policy number we emailed you.
Call us
0370 533 2211
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
About my no claim discount
Where can I find proof of my no claim discount?
New customers
When you get a car insurance quote, we ask how many years no claim discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.
In order to validate your policy after purchase, we may ask for proof of the discount you've earned.
Find out how to email or send the document to us.
Existing customers
If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or,
If you need a replacement certificate of insurance, please call us on 0370 533 2211.
Can named drivers get a no claims discount?
Yes they can. Named drivers over 25 can earn their own no claims discount to use on a policy with us.
Call us
0370 533 2211
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I have a general question about my cover
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Vehicle maintenance
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I need new tyres
AA Tyres
Find and buy the right tyres for your vehicle — with extra savings if you're a Member.
Buy new tyresRelated advice and links
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I need a new car battery
Battery Assist
In the event of a flat battery, we can get you moving again on the same day.
Order a new batteryCall us
0800 316 4314
Press to callThursday 7am to 8pmFriday 7am to 8pmSaturday 7am to 8pmSunday 7am to 8pmMonday 7am to 8pmTuesday 7am to 8pmWednesday 7am to 8pmCalls are free of charge.Related advice and links
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I need replacement keys
Call Key Assist
The easiest and fastest way to get new car keys sorted.
03300 530 407
Press to callThursday 7am to 10pmFriday 7am to 10pmSaturday 7am to 10pmSunday 7am to 10pmMonday 7am to 10pmTuesday 7am to 10pmWednesday 7am to 10pmLandline calls cost standard UK rate. Calls from mobiles vary.Gold members with key insurance
For any keys, make a claim (the fob must be with keys and been active for 14 days).
0345 303 4023
Open today 24/7Press to callLandline calls cost standard UK rate. Calls from mobiles vary.Related advice and links
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I need to find my nearest garage
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Vehicle sales, leasing & inspections
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I want to buy a car
AA Cars
Buy with confidence – all our used cars come with a free history check and breakdown cover.
Buy a car -
I want to lease a car
AA Lease
The simplest way to drive a brand-new car, with vehicle tax and breakdown cover included.
Search for your carCall us
0344 472 1081
Press to callThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmWednesday 9am to 5pm -
I've a question about my AA Lease
Call us
0344 472 1081
Press to callThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmWednesday 9am to 5pm -
I want to check a vehicle's history
Our vehicle history checks
What's covered:
Number of previous owners
Outstanding car finance/loans
Insurance write-offs
Mileage discrepancies
Reported as stolen data VSC/VIN match
Plus, more than 70 other pieces of information.Buy online
Get peace of mind before purchasing, with a comprehensive history report on a vehicle.
Check a vehicleCall us
0800 316 3564
Press to callThursday 8am to 6pmFriday 8am to 6pmSaturday 8am to 5pmSunday 10am to 5pmMonday 8am to 6pmTuesday 8am to 6pmWednesday 8am to 6pmCalls are free of charge.Related advice and links
Car History Check Report FAQS -
I'd like to book a vehicle inspection
Book online
Get an AA-approved engineer to take a look at a vehicle, so you can have complete confidence before purchasing.
Book a vehicle inspectionCall us
0800 056 8040
Press to callThursday 8am to 8pmFriday 8am to 8pmSaturday 8am to 8pmSunday 8am to 8pmMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 8pmCalls are free of charge.Related advice and links
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I'm interested in a car loan
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Driving school
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I want to book driving lessons
Book online
Book lessons -
I've got questions about driving lessons
Online
Find out more about our instruction, tuition vehicles and a range of FAQs
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I want to become a driving instructor
Online
Find out more about starting a new career as a driving instructor
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I want to apply to be an AA driving instructor
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Travel
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I need travel insurance
Buy online
5 Star rated insurance for the unexpected – we've got a range of travel cover for you.
Get a quoteCall us
0330 123 5485
Press to callThursday 8:30am to 8pmFriday 8:30am to 8pmSaturday 9am to 5pmSunday 10am to 4pmMonday 8:30am to 8pmTuesday 8:30am to 8pmWednesday 8:30am to 8pmYour travel insurance – not sure about something?
Our anwers to your FAQs can help from buying cover to making a claim.
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I need to make a travel insurance claim
What you'll need
Before getting in touch, please have ready:
- Your full policy number and document.
- Any other relevant documentation in support of your claim.
Policies purchased from 3 April 2023
0330 123 5751
Press to callThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmWednesday 9am to 5pmCalls cost no more than calls to geographic numbers 01 or 02.
Emergency Medical Assistance +44 (0)330 1235 751 Lines are open 24/7.Policies purchased up to 2 April 2023
0330 058 2991
Press to callThursday 8am to 6pmFriday 8am to 6pmSaturday 9am to 5pmSunday ClosedMonday 8am to 6pmTuesday 8am to 6pmWednesday 8am to 6pmCalls cost no more than calls to geographic numbers 01 or 02.
Emergency Medical Assistance +44 (0)147 335 6274 Lines are open 24/7.Email
Policies purchased from 3 April 2023
Policies purchased up to 2 April 2023
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I have a question about my cover
Policies purchased from 3 April 2023
0330 123 5485
Press to callThursday 8:30am to 8pmFriday 8:30am to 8pmSaturday 9am to 5pmSunday 10am to 4pmMonday 8:30am to 8pmTuesday 8:30am to 8pmWednesday 8:30am to 8pmCalls cost no more than calls to geographic numbers 01 or 02.
Emergency Medical Assistance +44 (0)330 1235 751 Lines are open 24/7.Policies purchased up to 2 April 2023
0330 058 2991
Press to callThursday 8am to 6pmFriday 8am to 6pmSaturday 9am to 5pmSunday ClosedMonday 8am to 6pmTuesday 8am to 6pmWednesday 8am to 6pmCalls cost no more than calls to geographic numbers 01 or 02.
Emergency Medical Assistance +44 (0)147 335 6274 Lines are open 24/7. -
I need to plan a travel route
Use the app
The quickest and easiest way to plan a route and get up-to-date traffic news.
Download nowRoute planner
Plan your route and get traffic news with our online route planner.
Visit route planner
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Money
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I've got a lost or stolen credit card
Call us
If you think your credit card has been lost, stolen or misused, get in touch with us as soon as you can on:
0800 028 8997
or if you're outside the UK call us on:
0044 800 028 8997
Lines open 24/7
If we need to contact you about potential fraud on your account, we'll do this through a secure channel such as text or email.
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I've got a question about my credit card
Call us
If you got a Bank of Ireland card after July 2015
0345 600 5606
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday ClosedSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I've got a question about my ISA
Existing customers
If you opened your ISA after October 2015, manage your account online or get in touch.
Manage your ISA -
I've got a question about my savings account
Existing customers
To manage your Member Saver or Easy Saver accounts taken out after February 2017 - provided by Bank of Ireland UK - just log in or get in touch.
Manage your account -
I've got a question about my loan
Call us
AA Loans taken out from November 2015, provided by Bank of Ireland UK.
0345 266 0124
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 8am to 2pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.
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Home
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I need home insurance
Online
You can see how much cover you'll really need with our home contents calculator.
Call us
Need help using the online journey.
0800 197 6169
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmCalls are free.Your home insurance – not sure about something?
Our answers to your FAQs can help with buying cover, making a claim or renewing.
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I need to change my home insurance details
Automatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewalCall us
0370 606 1617
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary. -
I need to renew my home insurance
Your home insurance – not sure about something?
Our answers to your FAQs can help with buying cover, making a claim or renewing.
Call us
0370 606 1617
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Automatic renewal
Let us know if you’d like to opt out of automatic renewal.
Stop automatic renewal -
I have a question about my home insurance
Call us
0370 606 1617
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.Useful links
Log in to access your policy documents
No online account? Sign up with your policy number and reference number we emailed you.
Read full terms and conditions and insurance FAQs on our insurance page -
I need to make a home insurance claim
Call your insurer
You'll find the number for your insurer in your policy documentation.
Call us
0370 606 1617
Press to callThursday 8am to 7pmFriday 8am to 7pmSaturday 9am to 5pmSunday ClosedMonday 8am to 7pmTuesday 8am to 7pmWednesday 8am to 7pmLandline calls cost standard UK rate. Calls from mobiles vary.I need to make a home insurance claim - FAQs
Find out more about how to make an insurance claim, including steps to take in the event of loss, damage or burglaries.
Visit our home insurance claims advice and FAQs page -
I have a home emergency
Home Emergency Cover helpline
Get help for your household emergency
0800 316 3984
Open today 24/7Press to callCalls are free of charge.Home Emergency Response helpline
For Home Insurance Plus customers
0800 316 3983
Open today 24/7Press to callCalls are free of charge.
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Feedback & complaints
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Products or services
Write to us
With your case, membership, policy or reference number.
Member Relations
The Automobile Association
Park Square
Birdhall Lane
Cheadle
SK3 0XNCall us
With your case, membership, policy or reference number.
0344 209 0556
Press to callThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmWednesday 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary.Useful links
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Driving school
Call us
0800 607 080
Press to callThursday 8:30am to 8pmFriday 8:30am to 8pmSaturday 9am to 5pmSunday ClosedMonday 8:30am to 8pmTuesday 8:30am to 8pmWednesday 8:30am to 8pmCalls are free of charge.Email us
[email protected]
Write to us
Customer Services
AA Driving School,
17th Floor Capital Tower
Greyfriars Road
Cardiff
CF10 3AG -
Savings accounts
Call us
For Member / Easy Saver account taken out after February 2017.
0345 266 0001
Press to callThursday 8am to 8pmFriday 8am to 8pmSaturday 9am to 5pmSunday ClosedMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 8pmLandline calls cost standard UK rate. Calls from mobiles vary.Call us
For ISA
0345 603 6302
Press to callThursday 8am to 8pmFriday 8am to 8pmSaturday 8am to 8pmSunday ClosedMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 8pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Loans
Call us
For Bank of Ireland loans
0800 917 7293
Press to callThursday 8am to 8pmFriday 8am to 8pmSaturday 8am to 8pmSunday 9am to 5pmMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 8pmCall us
For AA Personal Finance Limited loans
0345 606 1651
Press to callThursday 8:30am to 6pmFriday 8:30am to 6pmSaturday 8:30am to 6pmSunday 9:30am to 5:30pmMonday 8:30am to 6pmTuesday 8:30am to 6pmWednesday 8:30am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary.Call us
For Co-operative Bank loans
03457 212 212
Press to callThursday 8am to 9pmFriday 8am to 9pmSaturday 9am to 6pmSunday 9am to 6pmMonday 8am to 9pmTuesday 8am to 9pmWednesday 8am to 9pmLandline calls cost standard UK rate. Calls from mobiles vary.Call us
For Creation Consumer Finance Limited loans
0345 241 1308
Press to callThursday 8am to 9pmFriday 8am to 9pmSaturday 9am to 6pmSunday 9am to 6pmMonday 8am to 9pmTuesday 8am to 9pmWednesday 8am to 9pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Bank cards
Call us
For credit cards
0345 600 5606
Press to callThursday 8am to 8pmFriday 8am to 8pmSaturday 9am to 5pmSunday ClosedMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 8pmCalls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.Call us
For spend and Earn cards
0345 340 3177
Press to callThursday 9am to 6pmFriday 9am to 6pmSaturday ClosedSunday ClosedMonday 9am to 6pmTuesday 9am to 6pmWednesday 9am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary.Call us
For Travel Currency cards
0345 340 3177
Press to callThursday 9am to 6pmFriday 9am to 6pmSaturday ClosedSunday ClosedMonday 9am to 6pmTuesday 9am to 6pmWednesday 9am to 6pmLandline calls cost standard UK rate. Calls from mobiles vary. -
Mortgages
Call us
For AA Mortgages
0800 953 0025
Press to callThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmWednesday 9am to 5pmLandline calls cost standard UK rate. Calls from mobiles vary. Alternatively e-mail: [email protected] -
Legal services
Email us
[email protected]
Write to us
The Senior Partner
Parabis Law LLP
8 Bedford Park
Croydon
Surrey CR0 2AP
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Using our services
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I have a disability and need tailored vehicle assistance
For practical advice or tailored breakdown solutions
Call our free disability helpline.
0800 26 20 50
Open today 24/7Press to callCalls are free of charge.To make changes to your membership
Speak to one of our team.
0800 26 20 50
Press to callThursday 8am to 8pmFriday 8am to 8pmSaturday 9am to 5pmSunday ClosedMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 8pmCalls are free of charge -
I want large print, audio or braille documents
Call us
Our team can order these for you over the phone.
0800 26 20 50
Press to callThursday 9am to 5pmFriday 9am to 5pmSaturday ClosedSunday ClosedMonday 9am to 5pmTuesday 9am to 5pmWednesday 9am to 5pmCalls are free of charge.Email us
If you have any general questions about accessing large print, audio or braille documents, write to us at:
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I'm hard of hearing and need to know the most accessible way to report a breakdown
Use the app
The quickest and easiest way to get you back on the road. Apply hard of hearing settings when you download. After you report your breakdown, we can communicate by text.
Download our appText breakdown service
You can also report your breakdown with us by text on:
0786 002 7999
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I need help logging in to my account
Your account FAQs
If you need any help with registering an account and logging in.
Your account FAQsRegister for your account
If you're an insurance or Home Membership customer, your account is the easiest and quickest way to view and manage your policies.
Register now -
I have a question about coronavirus
Coronavirus help and advice
Coronavirus is now a part of daily life but we are dedicated to making sure you stay safe when you use our services.
Find out the steps and measures we've taken, from what to do when your vehicle's broken down to how coronavirus affects your cover and our products.
How we're responding to coronavirus
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I have a question about Smart Benefits
What are Smart Benefits?
Get discounts on restaurants, car care, days out and more – including those for Gold and Silver Members – with our Breakdown Cover.
Find out moreGet benefits
Find vouchers and discount codes for a range of brands with your membership.
See all benefits -
I have a general question about using your website
Email us
[email protected] -
I want to know how to keep my data safe
How to keep your data safe
Your private information is important and something to protect properly - whether that's emails, data or your electronic equipment.
To help put your mind at rest, we suggest a number of things you can do to keep your details safe from scammers and fraudsters: -
I have a question about data protection
Email us
If you've got a question about:
- Our privacy notice
- Your personal information (how we protect it, what your rights are, or how to make a request)
Send your query, along with your title, first name initial, surname, the first line of your address and the postcode (so we know who you are), to:
If you'd like to request your personal information, you can do so using our online form:
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I want to opt out of marketing messages
Email us
[email protected]Tell us your title, first name initial, surname, the first line of your address and the postcode, and what kind of marketing messages you want to opt out of.
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I want to know how much calls cost
Call costs
Calls to 0800 numbers are free of charge.
Calls to our 03 numbers are charged at national rates and are included in any inclusive minutes plans for both landlines and mobiles.
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