Help with your AA account

Help with your account

Got a question about your account? Scroll down to find the right section, from creating an account and logging in to changing your details.
I want to create an account

What do I need to create an account?

To create an account, you’ll need a personal email address and one of the following:

If you’re an AA Member, you’ll need your membership number. This 16 digit number can be found on the back of your membership card, or on your policy documents.

If you have AA insurance, you’ll need your policy number. This can be found on your policy documents.

If your bank account includes AA breakdown cover, you’ll need your account number and sort code. This is so that your bank can confirm your details with us.

Who can create an account?

If you’re the main Member or policy holder, you’ll be able to create an account. You can also create one if you're listed as a joint or family member on a breakdown cover.

You can also create an account if breakdown cover is included with your bank account.

Joint insurance policy holders can’t currently create an account.

If you’ve got business breakdown cover with us, you can manage your account here.

What can I do with my account?

  • See all your AA policies in one place

  • View your membership or policy documents

  • Keep tabs on renewal dates

  • Check your cover level

Soon, you'll be able to amend your policies online. In the meantime, if you’d like to make a change, call the relevant team who’ll be happy to help.

Find out more about available Smart Benefits– or download the app to look up and access benefits on the go.

There are some things you won't be able to do from your account. For these, follow the links below:

How soon can I create an account?

It can take a while for a new membership or insurance policy to be set up on our system after you’ve bought it – so it’s best to wait 24 hours before creating your account.

If it’s been longer than 24 hours and you’re still having trouble, let us know by emailing [email protected].

I want to change my details

Can I change my name, address, occupation or vehicle details online?

Yes. You can change your details using these links:

Can I change something else?

For any other changes, you’ll need to get in touch with the relevant team who'll be happy to help.

I can't log into my account

Why can’t I log into my account?

If you’re having trouble logging into your account, let us know by emailing [email protected].

I have a question about my cover
If you have questions about your cover, let us know by making an enquiry

Download our app

View your account details and access the app's features, including breakdown tracking, traffic updates, and exclusive offers and discounts.
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